Return Policy

mySunar is committed for ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

7- days Return Policy for Domestic orders only:

In the unlikely event that the order delivered is in a damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and receive the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges:

Domestic Order:Our courier partner will collect the order from provided address (within India). Customer need to pay the shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should write to info@mysunar.co.in within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from us about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package forreturn process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund Policy

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice.

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

Cancellation Policy

1. 24 hours prior to the booking time - 100% refund of the booking amount after deducting the processing charges of the gateway provider. 4% will be deducted as processing charges.
2. 12 hours prior to the booking time - 50% refund of the booking amount minus the processing charges of the gateway provider. % will be deducted as processing charges.
3. Less than 12 hours prior to the booking time - Zero Refund